🪴 Plant Pals – Desk Plants as a Service
Role: Product Manager (Program Lead)
Timeline: Q1–Q2 2021
Type: New Service Launch – Operations & Training Backbone
✨ Overview
Launched the Plant Pals service at Office Green, offering “desk plants as a service.”
Focused on building operational processes, delivery systems, and training to ensure scalability, customer satisfaction, and a 5% revenue uplift.
🎯 Goals & KPIs
- 📈 Increase revenue by 5% through service launch
- ⏱️ 95% on-time deliveries
- 👩🏫 Train 90% of employees pre-launch
- 💰 Deliver within $62,000 budget
- 🛠️ Complete software & equipment setup in 80 hours
✅ Outcomes & Impact
- 🚚 Operational backbone established for fulfillment & delivery
- 👩🏫 Employee training completed, enabling confident rollout