🍽️ Sauce & Spoon – Tablet Rollout Pilot

Role: Product Manager (Program Lead) Timeline: Q1–Q2 2021 Type: Pilot Launch – Digital Ordering System

✨ Overview

Led the rollout of tablet-based digital menus at two flagship restaurant locations (North & Downtown) to improve guest experience, reduce wait times, and drive revenue growth.

Vision:

• Faster, more personalized ordering • Shorter table turn times • Reduced food waste • Improved staff & guest satisfaction

🎯 Goals & KPIs

• ⏱️ Cut table turn time by ~30 mins • 🗑️ Reduce food waste by 25% • 📈 Boost guest count by 10% • 🍹 Increase appetizer & beverage sales by 15% • 💰 Lift average check value to $75 • 😀 Improve guest & kitchen staff satisfaction

✅ Outcomes & Impact

• ⏱️ 30 mins faster table turns → +10% guest count • 🗑️ Food waste down 50% (exceeding goal) via order accuracy (98%) • 😀 Customer satisfaction jumped from 72% → 86% (+19%) • 💰 Sales up 20%, with monthly revenue up 20% (Apr → Jul) • 🛠️ Staff feedback loop established → higher kitchen morale

📝 Key Learnings

• Need for integrated reservation system • Simplify tablet UI (50% found it difficult) • Hardware reliability issues (freezing, usability for different age groups) • Seating bottleneck remained → suggested FOH staff adjustments

🚀 Next Steps

• Rollout expansion to East & West locations • Enhance tablet features (reservations, videos, social integrations) • UI redesign based on customer feedback • Address freezing issues with vendor (“Terrific Tablets”)

👥 Stakeholders (selected)

• Owner (Omar): Expansion advocate • Director Ops (Deanna): Executive approvals (budget, vendor) • Exec Chef (Carter): Pushed for staff satisfaction metrics • GMs (North/Downtown): Rollout feedback & refinement

💡 My Role as PM

• Defined & refined KPIs with leadership • Embedded with staff to capture real feedback • Prioritized scope to de-risk rollout • Negotiated vendor model shift (subscription vs purchase) • Synthesized insights into roadmap for expansion